Applies to: Viewing and paying invoices in the Ucartz client area
Every charge on your account, whether a new order or a renewal, creates an invoice in your client area. This guide shows how to find an invoice and pay it.
Step 1: Open your invoices
Click Billing > My Invoices in the top menu, or the Invoices shortcut on your dashboard, which also shows how many are currently unpaid.
Step 2: Open the invoice
Click an invoice from the list to open it. The invoice shows the invoice date, due date, what it is for, the amount due, and its status (Paid, Unpaid, or Overdue).
Step 3: Choose a payment method
On an unpaid invoice, the Total Due panel has a payment method dropdown. The options shown depend on your account, but commonly include PayPal Payments, PayPal Card Payments, and Credit/Debit Cards / Wallet / UPI. See our guide on client area payment methods if you are not sure which to pick.
Step 4: Pay the invoice
Click Pay Now and follow the steps for the payment method you chose. Once the payment goes through, the invoice status updates to Paid, usually within a minute.
If a payment fails
If the payment does not go through, the invoice stays Unpaid and nothing is charged. Check our knowledgebase article for the specific error shown, if any, or try a different payment method from the dropdown. If you are not sure whether a payment was taken, open a support ticket under Billing and Sales and we will check for you.
Other ways to pay
If you have several unpaid invoices, Billing > Mass Payment lets you pay more than one at once. You can also add money to your account balance in advance under Billing > Add Funds, which is then used automatically for new invoices.
