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How your VICIdial server is delivered

  1. Choose a server

    Pick the hardware and location that match your users and traffic.

  2. We prepare VICIdial

    The server is delivered pre-installed with VICIdial, and the login details are emailed to you.

  3. Go live with help on hand

    Configure it yourself with full root access, or ask our engineers to finish the setup, migrate data or tune performance from $8 per 15 minutes.

Application experts, on your terms

VICIdial server with setup help and no support contract

The server is only half of the job. Every VICIdial server includes Free Basic Managed Support, and our engineers can configure, tune and troubleshoot the application itself whenever you need them, for one task or for as long as you like.

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Included free

Free Basic Managed Support

Complimentary, best-effort help with quick tasks of about 5 minutes: server access checks, OS reinstalls, IP and DNS pointing, service restarts and first-level troubleshooting.

What is included →
Pay as you go

Plug-and-play expert help

Application setup, upgrades, integrations and performance tuning. From $8 per 15 minutes or $28 per hour, with no lock-in.

See on-demand support →
Projects

AI, automation & custom builds

Connect the application to the rest of your business with CRM and API integrations, n8n automations, reporting and AI assistants.

Plan a project →

Frequently asked questions

Can I get a refund on a dedicated server?

Dedicated servers are not covered by the 30-day money-back guarantee. If you want to test first, start with monthly billing.

What happens if hardware fails?

We replace or repair failed hardware within 24 hours of confirming the fault, as set out in our service level agreement.

What is VICIdial?

VICIdial is a call center software suite targeting every business's telephony and communications requirements. It is an open-source platform with a full-featured predictive dialer functioning as an Automated Call Distribution (ACD) system.

This open-source call center solution was developed in 2003 and is used by inbound and outbound calling teams in over 100 countries.

It provides two interfaces, namely an Agent interface and a management interface. The VICIdial also offers exclusive features, like:

  • Cellphone number scrubbing
  • Agent Audio Soundboards
  • High-Level Data Encryption

What are the Key benefits of using VICIDIAL?

  • Handling of inbound/outbound calls alongside inbound emails and customer website chat
  • Built-in reporting capabilities
  • Automatic Call Recording, Starting and Stopping of an agent's calls
  • Web-based administration and data export utilities
  • No hidden fees

Can I rent VICIdial?

Yes, you can rent VICIdial. Our servers are already installed and configured with the latest VICIdial to get a finished set-up of call centre programming.

Why is VICIdial the most recommended call Center application?

VICIdial software suite is designed to incorporate features like:

  • Inbound, Outbound and Blended call handling and Inbound Email handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA, Canada and UK regulatory compliance capability
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent vicidial application
  • Scheduled Callbacks: Agent-Only and Anyone

Is it possible to integrate 3rd party software with VICIdial?

Yes, it is possible to integrate 3rd party software with VICIdial. VICIdial integrates with the applications such as Vtiger CRM, Less Annoying CRM, Zoho CRM, Insightly, Convoso, PIMS Dialer, Google Docs, AuguTech, Gmail, Google Workspace, Pipedrive, WordPress, Salesforce Sales Cloud, SugarCRM, Asterisk, Oreka TR, TeamSupport, Mailchimp, Zoiper, eFax Corporate, Qubicles, Zendesk and much more.

What languages are supported by VICIdial?

VICIdial is one of the best call center applications based on VoIP technology and supports multiple languages such as Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish etc.

How can I download VICIdial?

VICIdial is absolutely free of cost as it is an open-source software! To download VICIdial, please refer to the links mentioned below:

Does Ucartz help configure the software on a VICIdial server?

Yes. Basic server support is free on every VICIdial server. Application configuration, upgrades and tuning can be booked on demand from $8 per 15 minutes or $28 per hour.

Do I need a monthly support contract?

No. Use our engineers for a single task, a few hours or a month, and stop whenever you like.

Can you integrate the application with our other systems?

Yes. We build API and CRM integrations, n8n automations and AI assistants around your application.