Your Hosting Helpdesk, Run by Our Engineers.
Our team answers your customers' server, billing and abuse questions by ticket or live chat, under your company name. Choose night, day or round-the-clock cover.
From $73 at store prices, no contract.
- From $73 a month
- Under your brand
- Ticket or live chat
Choose the Channel and the Hours.
Ticket support or live chat, on a night shift, a day shift or around the clock. Store prices, shown in your currency and billed monthly.
Ticket Support, Night
Your ticket queue answered by our engineers on the night shift.
Ticket Support, Day
Your ticket queue answered by our engineers on the day shift.
Ticket Support, 24/7
Your ticket queue answered around the clock, every day.
Live Chat Support, Night
Live chat on your site answered by our team on the night shift.
Live Chat Support, Day
Live chat on your site answered by our team on the day shift.
Live Chat Support, 24/7
Live chat answered around the clock, every day.
Server, Billing and Abuse Questions.
The everyday questions a hosting company gets, answered in your name by engineers who run hosting servers themselves.
Server and hosting questions
Email, DNS, SSL, websites and control panel questions on cPanel, Plesk and DirectAdmin.
Billing questions
Invoices, payments, renewals and plan changes, following your own policies.
Abuse reports
Spam, phishing and malware reports handled the way your policy says.
Under your brand
Your customers see your company name, never ours.
Escalation
Problems your plan does not cover are passed back to you, or handled as on-demand server management.
Your policies, your replies
We follow your canned replies, refund rules and escalation steps, so customers get the same answers they get from you.
Systems We Work With
- WHMCS
- cPanel and WHM
- Plesk
- DirectAdmin
- CloudLinux
- Live chat
- Ticket desks
From Order to Done.
Pick the channel and hours
Tickets or live chat; night, day or 24/7.
Order online
Check out in our client area, or ask us first.
Share access and policies
Your helpdesk login, your canned replies and your escalation rules.
We answer your customers
Under your brand, from the day the access is confirmed.
Our engineers, your company name.
Agencies, hosts and IT firms resell or outsource our work as their own service. Your clients deal with you.
No Ucartz branding
We work under your name. Your clients see your company, not ours.
Resell or outsource
Add server administration, development, design or abuse handling to your own catalogue and bill it yourself.
NDA on request
We keep your client relationships and information confidential.
Scale without hiring
Take on more clients without adding staff: book hours, a task or a full month.
Every Ucartz service is 100% white label. Hosting, radio and video streaming run on white-label hostnames, and anything you buy from us, Hire an Expert work included, can be resold or outsourced under your own name.
Real Feedback From the Businesses We Support
See how our engineering support and infrastructure keep real businesses online.
Hire us by the task, the hour or the month, with no lock-in
Use Ucartz engineers exactly as much as you need: a 15-minute fix, a weekend migration or a full-time remote admin. When the work is done you stop paying. Already hosting with us? Basic managed support is free on every plan.
Free Basic Managed Support
Every Ucartz server and hosting plan includes Free Basic Managed Support: complimentary, best-effort help with quick tasks of about 5 minutes, such as access checks, restarts, OS reinstalls and DNS pointing.
What is included →Plug-and-play expert help
Server administration from $8 per 15 minutes or $28 per hour. Monthly plans are available, and you can cancel any time.
See on-demand support →AI, automation & custom builds
Beyond administration: AI implementation, private LLMs, n8n automation, DevOps pipelines and complete system builds.
Plan a project →Frequently Asked Questions
Quick answers about the plans, support and billing.
Hand Your Helpdesk to Our Engineers
Night, day or round-the-clock cover for your hosting customers, under your own brand.