24/7 Support
Blog
CONTACT US

How can we help you?

Choose what you need. A real person reads every message, and our technical support team works 24/7. Support is in English, and in your own language when you need it.

Chat on WhatsApp
Rated 4.9 on Google · 200+ reviews

What do you need today?

Pick the closest one. It opens a ticket with the right team.

I have a question before buyingPrices, server sizing and quotes. No account needed. I am a customer and need helpOpen a support ticket. Our team answers at any hour, every day. I have a billing or payment questionInvoices, payments, renewals and refunds.
  • Technical support: online 24/7, every day
  • Billing and sales: standard hours 10:00 to 17:00 India time (IST), Monday to Saturday. We often reply outside them too.

Something else? Hire an engineer for a job · Report abuse or a security issue · Privacy or data request

PREFER TO TALK DIRECTLY?

Chat, Call Back or Email

For sales questions, the quickest route is WhatsApp, or ask sales to call you back. For a service you already have, start with a ticket so an engineer sees the full picture, then follow up by live chat or WhatsApp with the ticket ID.

WhatsApp+91 7034004444 · sales, and support follow-ups with a ticket ID
Safe: your details are not saved on this website. They go only to our sales WhatsApp, and only when you press send there. We add your time zone so we call at the right time. See our Privacy Policy.
Emailinfo@ucartz.com · sales@ucartz.com · abuse@ucartz.com
Follow us
WHAT HAPPENS NEXT

After You Get in Touch

No sales script and no obligation: a person reads your message and answers it.

1. You get a ticket ID

Your message lands with the right team and you receive a ticket number by email.

2. A person replies

An engineer or the sales team answers in the ticket, with clear next steps and any cost before work starts.

3. Follow up your way

Reply in the ticket, or continue on live chat or WhatsApp with your ticket ID.

HOW WE OPERATE

Open About How We Work

When we answer, who answers, what is included and what is paid. Written down, so you know before you write to us.

Technical support

24/7, every day

Our technical support team works around the clock. Open a ticket at any hour and an engineer picks it up. Support is in English by default. If language is a barrier, or you only speak one language, we use AI to communicate with you in your own language.

Billing and sales

Standard hours: 10:00 to 17:00 IST, Monday to Saturday

That is 04:30 to 11:30 UTC, the hours we commit to. Our team works around the clock, and every shift has at least one person who can handle billing: a billing team member, or a staff member who has been given billing permissions. So we try to answer billing questions at any hour. A ticket sent outside standard hours is picked up as soon as someone is free, and at the latest when standard hours start.

We prefer tickets

Easy to track, always on record

A ticket follows a proper workflow, so we can track its status, any delay and our response time at every step, and communication stays easy for both sides. Even if you start on a WhatsApp chat or a call, we always open a ticket, and the ticket ID is shared in the chat or on the call.

What you can expect from us

Four promises we keep on every request.

Support is included, work is quoted

Every plan includes Free Basic Managed Support. Migrations, custom builds and server administration are agreed in the ticket, with the cost, before any work starts.

Everything is on record

Every request gets a ticket ID by email, and the conversation stays in the ticket, so nothing depends on someone remembering a call.

Our terms are public

Refunds, the 99.9% uptime SLA, acceptable use and how we handle your data are published in full, not sent on request.

You know who you buy from

Ucartz Online Private Limited, in hosting since 2013, with offices in Kerala and the UAE. Company and tax IDs are listed under Our Offices below.

Documents you can read before you buy

Open them any time, no account and no request needed.

Terms and Conditions Billing, the money-back guarantee, delivery and the scope of support. Read the document
Service Level Agreement 99.9% uptime, and what happens if we miss it. Read the document
Acceptable Use Policy What is allowed on our network, and what is not. Read the document
Privacy Policy How we collect, use and protect your personal data. Read the document
GDPR Compliance Your data rights and how to use them. Read the document
Responsible Disclosure How to report a security issue to us safely. Read the document

Looking for something else, such as company or brand documents? See the Documents page.

OUR OFFICES

From Kerala to the World

Our team works from Kerala, India, and the UAE. To visit, open a sales ticket first so the right person is there to meet you.

Members of the Ucartz team standing together in the Kerala office, beside a Ucartz services banner
Inside the Ucartz office workspace in Anchal, Kerala
Our team and workspace at the Kerala office.
Head office

Anchal, Kerala

Ucartz Online Pvt Ltd, Near LP School, Agasthyacodu, Anchal, Kollam, Kerala 691306, India

Get directions
Office

Thiruvananthapuram, Kerala

Kazhakkoottam, Thiruvananthapuram, Kerala, India

Get directions
Office

Ras Al Khaimah, UAE

Al Mamourah Street, Ras Al Khaimah, United Arab Emirates

Get directions

Ucartz Online Private Limited · CIN U72200KL2017PTC048470 · GSTIN 32AACCU0519P1ZA

GOT QUESTIONS?

Frequently Asked Questions

Quick answers about reaching the right team.

For anything about an existing service, open a support ticket from the client area. For questions before you buy, quotes or billing, use the sales and billing ticket or WhatsApp. Each card on this page opens the right team.

Our technical support team works around the clock, so a support ticket is picked up at any hour, every day. Billing and sales have standard hours of 10:00 to 17:00 IST (04:30 to 11:30 UTC), Monday to Saturday, and are usually answered within one business day.

Our standard hours are 10:00 to 17:00 IST (04:30 to 11:30 UTC), Monday to Saturday, and those are the hours we commit to. Our team works around the clock, and every shift has at least one person who can handle billing: a billing team member, or a staff member who has been given billing permissions. So we often answer billing questions outside those hours too. A ticket sent at another time is picked up as soon as someone is free, and at the latest when standard hours start.

Our phone number is for sales, and sales can call you back: use Request a call back on this page. For support we prefer tickets: a ticket follows a proper workflow, so we can track its status, delays and response time, and nothing is lost. If you contact us by WhatsApp chat or call, we open a ticket and share the ticket ID in the chat or on the call, and you can follow up with that ID.

Not for sales, billing, abuse or privacy questions: those forms work without logging in. Technical support for a service you own is opened from your client area.

Support is in English by default. If language gets in the way, or you speak only one language, tell us: we use AI and translation tools to communicate with you in your own language.

Yes. Ask in your sales ticket and we will send our NDA or review yours before you share details.

Open an abuse ticket or email abuse@ucartz.com with the headers, URLs and times (UTC or IST) and a short description, as set out in our Acceptable Use Policy.