Updated: 28 September 2026
Yes, always. Keep your own backups, separate from your hosting.
- Our platform backups on shared hosting have a limited retention period and are not guaranteed. On VPS and dedicated servers, backups are your responsibility unless you add a backup service. (See our Terms of Service, section 5.)
- A copy on your computer or in cloud storage protects you from mistakes, hacked sites and payment problems, not only server failures.
How
- Download a full backup from cPanel (Files › Backup) every week or before big changes.
- Or use a backup plugin for your CMS that sends copies to cloud storage.
- Keep several versions, and test that a backup restores.
Our engineers can set up automated off-site backups for you as a paid task.
