Updated: 28 September 2026
We act on breaches of our Terms of Service and Acceptable Use Policy in proportion to their impact. Depending on the case we may:
- contact you and ask you to fix the problem (for example a hacked site or a script overloading the server),
- rate-limit or pause the affected part of your service, such as outgoing email,
- suspend the account until the problem is solved, or
- terminate the account for serious or repeated breaches, such as spam, illegal content or attacks on others.
Where possible we warn you first through a ticket or email. Refunds are not issued for accounts suspended or terminated for cause.
