Updated: 11 October 2026 · Applies to: cPanel & WHM 138 (Jupiter theme)
If File Manager shows your folders but every folder looks empty, your account is usually over its disk quota. File Manager needs a little free space to work, and without it cannot list files.
What to do
- Check the Disk Usage figure in the Statistics panel on the cPanel home page. If it is at or near 100%, that is the cause.
- Free some space: delete old backups and large
error_logfiles over FTP, or empty large mailboxes in Email › Email Disk Usage. - Reload File Manager.
If you cannot free enough space, upgrade your plan from the client area, or open a support ticket and we can help.
Note: If you are well below your quota, clear your browser cache and try another browser. If the problem stays, contact support with a screenshot.
