How to Log in to Webmail from the Ucartz Client Area

Updated: 9 October 2026 · Applies to: Ucartz client area (WHMCS 9), cPanel hosting and reseller accounts, Roundcube webmail

To open Webmail from the Ucartz client area, go to Services › My Services, click your cPanel hosting service and click Log in to Webmail. The webmail login page opens in a new tab on your server's secure webmail port (2096). Sign in there with the full email address and that mailbox's password.

Open Webmail from the client area

1. Log in to the Ucartz client area at https://www.ucartz.com/clients/.
2. Open Services › My Services and click the hosting service that holds your domain's email.
3. Click Log in to Webmail. A new browser tab opens with the webmail login page. If nothing happens, allow pop-ups for ucartz.com in your browser and click again.
4. Enter the full email address (for example info@yourdomain.com) and its password, then sign in. cPanel's webmail application is Roundcube.

The button takes you to the login page of the server your account is on; it does not sign you in to a mailbox by itself, because each mailbox has its own password.

Other ways to reach Webmail

• Your own domain: type https://yourdomain.com/webmail in the browser. cPanel sends you to the same webmail login page.
• Webmail subdomain: https://webmail.yourdomain.com opens webmail on the normal HTTPS port when cPanel's service subdomains are enabled on the server. Use it when an office or hotel network blocks port 2096.
• From inside cPanel: open Email Accounts and use Check Email next to the mailbox. See How to use webmail from within cPanel.

Which username and password to use

• A normal mailbox (such as sales@ or info@): the full email address and the password set for that mailbox in cPanel.
• The account's default address: the cPanel username and the cPanel password.
• Not your Ucartz client area email and password. The client area login only opens the client area.

Forgot the mailbox password?

You can set a new one without knowing the old one:

1. In the client area, open the hosting service and, under Quick Shortcuts, click Email Accounts. cPanel opens already logged in, so you do not need the cPanel password.
2. Find the mailbox and click Manage, then set a new password and save.

Full steps are in How to change the password for an email account in cPanel. Changing a mailbox password does not change your cPanel password, and the reverse is also true.

If Webmail does not open or the login fails

• Login refused: check that you typed the whole address including the domain, and that Caps Lock is off. If it still fails, reset the mailbox password as above.
• Page does not load on port 2096: some networks block it. Try https://webmail.yourdomain.com or another network (mobile data is a quick test).
• Certificate warning: open webmail through your own domain or the server hostname from the client area button, not through the server's IP address.
• Button missing: the Webmail button appears on active cPanel hosting and reseller services. Other plan types use a different panel; open a ticket from Support › Open Ticket and we will send you the right webmail address.

Use a mail app instead of Webmail

Webmail is handy on any computer, but a mail app on your phone or PC keeps mail in sync all the time over IMAP. See configure a cPanel email account in Outlook via IMAP and Does cPanel support IMAP?