The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site's server but the server could not be more specific on what the exact problem is.
The 500 Internal Server Error is a "server-side" error, meaning the problem is not with your PC or Internet connection but instead is a problem with the web site's server.
Even though the issue is not yours to troubleshoot or resolve, there are a few things you can do:
- Retry the web page by clicking the refresh/reload button or trying the URL from the address bar again. Even though the 500 Internal Server Error is reporting a general error on the web site's servers and not your computer, the server error may only be temporary. Trying the page again will often be successful.
- Come back later. The 500 Internal Server Error message is one of the most common error message seen when checking out during an online purchase so sales are often disrupted. This is usually a great incentive to resolve the issue very quickly.
- You can check the error log button in cPanel under the logs section to see what errors are being given. Sometimes 500 errors can be due to syntax errors in a .htaccess file or other things you may be able to quickly fix yourself.
If you are still not able to resolve this then hire our expert for more assistance.