Ucartz Logo
About Us ┃ Blog ┃ Payment Option ┃
Client Zone
┃ Support ┃ We are hiring
  • ₹ INDIA-INR
  • $ US-USD
  • Web Hosting
    • Shared Web Hosting
      Premium Linux Web Hosting

      • Cpanel Web Hosting Starts from $14.78/year Whatever your website or application requirements, we've got you covered. Enjoy 24x7 technical support, guaranteed performance and 99.99% uptime, and 1-click installs etc
    • Reseller Web Hosting
      Cpanel Reseller Web Hosting

      • WHM Reseller Web Hosting Starts from $64.32/year Build your own Web Hosting business. Give a professional look or even give your clients the autonomy to create their unique brand.
  • New
    Stream Hosting
    • Shoutcast Hosting
      Radio Hosting

      • Shoutcast/Icecast Hosting Starts from $3/month Create your online radio now. Share your favourite music live with your loved ones. It's easy - start will take up to 2 minutes!
    • Shoutcast Reseller
      Shoutcast Reseller

      • Shoutcast Reseller Starts from $7/month Customize, brand and deliver high-quality and buffer-free streams - your listeners will love your streaming radio!
    • Azuracast Hosting
      Azuracast Hosting

      • Azuracast Hosting Starts from $10/month Start your Azuracast Internet Radio Hosting today. And easily manage your SHOUTcast & IceCast Online Streaming accounts.
    • Azuracast Cloud VPS
      Azuracast Cloud VPS

      • Azuracast Cloud VPS Starts from $35/month Our Azuracast Cloud VPS gives you up to 2x the hosting performance and reliability compared to industry-standard SSD VPS hosting. Our faster cloud servers help you increase your business profits!
    • Video Hosting New
      VDOPanel Streaming Hosting

      • Video / Live Streaming Starts from $10/month Easily manage your videos & deliver them across any browser or device
    • Shoutcast Dedicated Server
      Shoutcast Dedicated Server

      • Online Radio Server Starts from $52/month Get your online radio server preinstalled with Control panels such as CentovaCast, SonicPanel and Azuracast
    • Azuracast Dedicated Server

      • Azuracast Dedicated Server Starts from $52/month Start your Internet Radio Hosting with our Azuracast pre-installed Dedicated Server
  • Cloud & VPS
    VPS Hosting
    Virtual Private Server

    Unmanaged KVM VPS Fast and SSD powered KVM VPS Server Managed cPanel VPS Set up your VPS with the cPanel/WHM control Panel Managed Webmin VPS Webmin pre-installed VPS & enabled with full Links, KVM and VNC Managed CWP VPS Pre-installed with Centos WebPanel VPS Managed Cloud Hosting Run any application and avoid all the hassles with our managed cloud hosting service
    SSD VPS Powered by KVM with full root Links and instant provisioning Cloud VPS Step into Fast, Scalable and Reliable hosting Azuracast Cloud VPS VPS preinstalled with AzuraCast control panel. Get started with Shoutcast/Icecast radio streaming. Kali Linux VPS Plethora of pre-installed tools to help with information security tasks
    Recommended Services

    Hire an Admin Server Administration Software Installation cPanel Server Management
  • New
    Servers
    Enterprise Hosting
    Bare-Metal Servers

    Unmanaged Dedicated Server Offers Discover our Top Quality Intel Servers With 24x7 support Managed Dedicated Server Enterprise-grade hardware pre-installed with free cPanel/WHM Low Cost Dedicated Server Affordable Dedicated Server for Startups & SMEs to suit your needs Gaming Dedicated Server Deliver seamless multiplayer gaming experiences Dedicated Server for Siberian CMS Launch your own app platform independently. VDOPanel Dedicated Server Low-cost Video Streaming Dedicated server. GOautodial Dedicated Server New All in one call center application.
    Shoutcast Dedicated Server Server preinstalled with streaming control panels such as Centovacast, SonicPanel and Azuracast. Flussonic Dedicated Server Discover and start your video streaming with the most advanced and efficient video platforms Flussonic Media Server RED5 Dedicated Server Start live streaming of all kinds with our Red5 Media Server. Enjoy the flexibility and broadcast video to millions GPU Dedicated Server NVIDIA GPU-Accelerated Server Platforms VICIdial Dedicated ServerNew Custom build solution for Call Center.
    Most Visited Page

    View all Servers Server by Location Server Administration Server Monitoring
  • Server Locations
    Server by Region
    Choose the closest location for your server

    Servers in India Servers in China Servers in Russia Servers in Netherlands Servers in Canada Servers in UK Servers in Turkey Servers in Japan
    Servers in Dubai Servers in Germany Servers in Australia Servers in Poland Servers in Singapore Servers in South Korea Servers in USA
    Most visited

    Low Cost Dedicated Server Unmanaged dedicated servers Managed dedicated servers
  • Offers
    Solutions
    Server Management
    Technical support & Administration

    Software Installations Expertize in carrying out intrinsic and complicated installations Hire an Expert New Get someone around ready to help you with anything Server Monitoring Monitoring that checks your critical systems at regular intervals Server Administrator Get a fully dedicated & 24x7 available support team Web Hosting Support Get complete solutions for your web & servers
    Cpanel Server Management Unlimited admin work on cPanel dedicated or shared hosting servers Plesk Server Management With our effective server management, we will optimize your server to ensure responsive service at all times. AWS Cloud Management Complete Amazon AWS Management Solution
    Similiar Services

    Managed cPanel Server Managed Webmin VPS Managed CentOS VPS
  • Others
    License
    SSL, Domains and much more services

    SSL Certificate Secure your Data and Transaction Licenses Instant activation & dedicated live support
    Domain Bring your brand to internet
    Quick Links

    Get a Web Hosting Choose a Dedicated Server
  • Contact
    Get in touch with us

    Clientarea Report Abuse Contact Us How to pay
    Knowlegdebase What's New Become an Affiliate
    Company

    Who are we? How to pay?
  • About Us
  • Blog
  • Payment Option
  • Client Zone
    Forgot password?
  • Support
  • We are hiring
  • Currency
    • ₹ INDIA-INR
    • $ US-USD
Ucartz Logo
  • HOSTING
    • Shared Web Hosting
    • Reseller Web Hosting
    • Video Hosting
  • RADIO HOSTING
    • Shoutcast/IceCast Hosting
  • Explore All our Radio Hosting
    RADIO HOSTING
    • Centova Radio Hosting

      Shoutcast/Icecast

    • SonicPanel Radio Hosting

      Shoutcast/Icecast

    • Azuracast Radio Hosting

      Shoutcast/Icecast

    • Reseller Radio Hosting

      Centovacast/SonicPanel

  • VPS HOSTING
    • KVM VPS
  • Explore our VPS Hosting
    • VPS HOSTING
      Unmanaged VPS

      Fast and SSD powered KVM VPS Server.

    • Managed VPS

      Customised VPS with cPanel / Webmin / CWP control Panel.

    • Managed Cloud Hosting

      Fastest and Exceptional Experiences to host web applications.

    • Azuracast Cloud VPS

      VPS preinstalled with AzuraCast control panel. Get started with Shoutcast/Icecast radio streaming. Trials available.

    • Kali Linux VPS

      Plethora of pre-installed tools to help with information security tasks.

  • Dedicated Server
    • ENTERPRISE HOSTING
      Unmanaged Dedicated Server

      Discover our top quality intel servers with 24*7 support

    • Managed Dedicated Server

      Enterprise-grade hardware pre-installed with free cPanel/WHM

    • Lowcost Dedicated Server

      Affordable dedicated serve for startup & SMEs

    • Live Streaming Servers
      Shoutcast Dedicated Server

      Server preinstalled with streaming control panels such as Centovacast, SonicPanel and Azuracast.

    • VDOPanel Dedicated Server

      Low-cost Video Streaming Dedicated server.

    • GAME SERVER
      Gaming Dedicated Server

      Deliver seamless multiplayer gaming experiences

    • GPU Dedicated Server

      NVIDIA GPU-Accelerated Server Platforms

    • DIALER HOSTING SERVERS
      GOautodial Dedicated Server

      All in one call center application.

    • VICIdial Dedicated Server

      Custom build solution for Call Center.

  • Server Management Solution
    SERVER MANAGEMENT
    • Software Installations

      3rd Party Software Installations

    • Server Monitoring

      Monitoring your critical systems

    • Server Administrator

      Dedicated 24x7 support team

    • Cloud Management

      Complete Cloud Management Service

    • Hire an experts
    • SSL Certificates
    • Domains
Login Support

Network Availability

Hardware Failure

Scheduled Maintenance

Infrastructure Availability

Refund

Your account for Service & Support

Service Offerings

Payment Failure

Service Suspension

Service Termination

The service level agreement of Ucartz Online Pvt. Ltd. [hereafter referred to as "Ucartz"].

This agreement describes the standard level of service that all hosting(Dedicated,VPS,Shared Hosting,Shoutcast Hosting) customers can expect from Ucartz Online Pvt Ltd. It attempts to quantify the levels of service that all hosting customers can expect, and the remedies we offer if we fail to provide service at those levels.

Ucartz Online Pvt Ltd. has as main objective to provide the content of the hosted site available (uptime) for access from anywhere in the world, anytime. The service downtime is defined as the loss of all Ucartz Online Pvt Ltd. plans from its backbone providers. We do not constantly check the websites we host to ensure they are functioning correctly as routine use, maintenance and software updates can affect website functions. It is therefore the responsibility of the client to ensure their website is operating as it should. Downtime is measured after the notification by the customer via the ticketing system of ucartz.com about the inactivity, the moment of the interruption. If it is impossible to access the ticketing system, then a call should be made to the Customer Service Department of Ucartz. The System Administrators of ucartz will determine the end of downtime.

Note: Service unavailability caused by denial of service attacks, extreme amounts of traffic in a short period of time, and/or other Denial of Service techniques is not included in uptime/downtime calculations (see below).

Network Availability

Service unavailability resulting from network unavailability will not be included in the Service Availability calculation. Network unavailability is defined as ucartz inability to pass incoming and outgoing TCP/IP traffic, including but not limited to backbone problems, problems on the customer's portion of the network, interruptions of service caused by denial of service or similar attacks or other forms of intrusion.

Hardware Failure

In the event of a Ucartz server hardware failure, Ucartz shall replace or repair hardware within twenty-four hours of Ucartz's determination that the hardware has failed. Such hardware failure, and repair and replacement of the hardware and the associated downtime shall not affect the Service Availability calculation.

Scheduled Maintenance

To guarantee optimal performance of the infrastructure, it is necessary for Ucartz to perform routine maintenance on the servers. Such maintenance often requires taking Ucartz servers off-line, typically performed during off-peak hours. Ucartz will give you advance notice of maintenance requiring the servers to be taken off-line whenever possible. Such unavailability is not included in the Service Availability calculation.

Refund for Non-compliance - Infrastructure Availability

For each .1% of Service availability falling below the guaranteed 99.9% up-time guarantee, upon your notification (described below), Ucartz will provide you with a credit in the amount of 10% of that month's paid regular service charges.
To receive the credit you must send a request with your account IP, including all dates and times of server unavailability, using our support system , in the month immediately following the month for which the refund is requested. Ucartz will then compare the information provided by you to the server availability monitoring data Ucartz maintains and notify you of the issuance of any credit. A credit is issued if the unavailability warranting the refund is confirmed by Ucartz server monitoring data.

Maximum Total Refund

The total refund to you for any account may not exceed 50% of the monthly fees paid for that account during the month for which the refund is to be issued.

Your account for Service & Support

Generally. You may use the Service in accordance with this Agreement. You agree to adhere to all rules and regulations related to your use of the Service, including the Acceptable Use Policy.

Setting Up Your Account. To access the Services, you must create an account associated with a valid email address and place an order for a Service Offering. You are responsible for all activities that occur on your account, regardless of whether the activities are by you, your employees or a third party (including, but not limited to, a hacker that may be using your server) and we are not responsible for unauthorized access to your account. You agree to contact us immediately if an unauthorized party is using your account or server or if your account information is lost or stolen. You may terminate your account and this Agreement at any time following the Terms of this Agreement. As you place your order for Service Offerings and set up your account, the following requirements apply:

  • (a) One Account. You may only create one account per customer name, and all orders must include your real name, address, and phone number.
  • (b) False Information. Providing false information may immediately terminate all your accounts without refund.
  • (c) Multiple Accounts. Opening multiple accounts will result in termination without a refund.

Support. The support we generally provide to you and other users of the Services without charge is as follows:

Self-managed Dedicated Server Support. All unmanaged Service has only available support is for hardware related issues. This is an unmanaged service. As such, we do not manage or back-up your data in any way. You are responsible for backing up your data.Our 24 hour on site staff will respond to tickets regarding server hardware and service disruption issues only. Clients are required to manage their own data backups and all software aspects of the server including operating system configuration beyond a base OS install. Any OS install erases your data. You are responsible for backing up your data before requesting any OS change.

  • (a) ALL SERVICE SUPPORT IS BY OUR TICKET SYSTEM ONLY. This ensures that communication can be tracked and documented. Support through our ticket system is generally available 24/7/365.
  • (b) Multiple Tickets. Opening multiple tickets for the same issue within a short period of time constitutes abuse of our support ticket system and may result in termination of services without refund or notice.
  • (c) Abusive Behavior. Swearing, threats, and other abusive language are unacceptable and may result in account termination without refund.

Third Party Content. Your use of any third-party content or software applications is at your sole risk.

Service Offerings

We may change or discontinue any of the Service Offerings or change or remove features of the Service Offerings at any time without notice.

All unmanaged Service has only available support is for hardware related issues. This is an unmanaged service. As such, we do not manage or back-up your data in any way. You are responsible for backing up your data.Our 24 hour on site staff will respond to tickets regarding server hardware and service disruption issues only. Clients are required to manage their own data backups and all software aspects of the server including operating system configuration beyond a base OS install. Any OS install erases your data. You are responsible for backing up your data before requesting any OS change.

  • (a) Server Availability. We strive to and anticipate that our Service will be available to you most of the time.
  • (b) Service Disruption. A Service disruption occurs when your server is completely offline for more than 15 minutes due to an unplanned fault in our networking or power infrastructure.
  • (c) Hardware Disruptions. This SLA does not cover disruptions caused by the hardware or software of the server itself.
  • (d) Planned Disruption. This SLA does not cover disruptions caused by planned or unplanned maintenance.
  • (e) Security Disruptions. Disruptions caused as a result of actions taken by our abuse/security department are not covered under this SLA.
  • (f) Unplanned Disruption. In the event that there is an unplanned Service disruption, you may open a support ticket and request an Account credit to be issued for a prorated amount of your monthly invoice amount equal to the time of the Service disruption. For example: If you pay $60 per month for your server and it is unavailable for 24 hours (during a 30 day month) due to an unplanned service outage, you may request an account credit for $5. You understand that this is your sole remedy for an unplanned service outage.

Changes to the Service Level Agreement. We may add, change or discontinue our Service Level Agreement from time to time in accordance with the Terms of this Agreement.

Payment Failure

Dedicated Server. Failure to make payment before 24 hours of the final due date we will disconnect/suspend your Service will result in your Service being terminated and a termination fee of $75 will be assessed against your Account. WHEN SERVICE IS CANCELLED, THE TERMINATION IMMEDIATELY ERASES YOUR DATA, AND YOUR DATA IS NOT RECOVERABLE. You agree that you are solely responsible for managing and backing up your data to avoid complete data loss.

Payment Policies. Ucartz provides Service through subscriptions. In the event you cancel a subscription, you will need to rectify the situation immediately or you may face account suspension or termination. All payments are due by 5:30 AM IST on the date of their renewal. Failure to pay at this time will result in suspension or termination of your account and you may be subject to disconnection or reconnection fees. By accepting this Agreement you understand that Ucartz reserves the right to charge your credit card for any charges applied to your account. You understand bandwidth overages will be billed at the rate of $.50 per GB. If for any reason you file a chargeback or a dispute with PayPal, Ucartz reserves the right to apply an administrative fee of not less than $75.00 but no more than $150.00. You understand that if an invoice becomes past due, all servers on your account will be suspended and you will be charged a $75.00 disconnection fee per server. You understand that in the event you do not pay an invoice generated by Ucartz that has the right to send your account to a collection agency. All payments to Ucartz are non-refundable. You understand in the event that this happens, you will be responsible for paying all collection, legal, and attorney costs. A charge of not less than $75.00 but not more than $150.00 will also be charged to your account.

Service Suspension

We will suspend your right to access or use any portion or all of your Service and disconnect your server immediately if we determine:

  • a) Security or Fraud Risk. Your use of the Service Offerings poses a security risk, adversely impact the Service Offerings or our systems or Content, subject us to liability, or may be fraudulent, or you are in breach of this Agreement (including if you are delinquent on your payment obligations). If your payment is declined or you fail to submit payment on or before the invoice due date, your Service will be suspended/disconnected at 5.30 AM. (IST) the day it is due and your account will be assessed a $5 late fee; or
  • (b) Ceased Business. You have ceased to operate in the ordinary course of business, made an assignment for the benefit of creditors or become the subject of any bankruptcy, reorganization, liquidation, or dissolution.

Suspension Impact. If we suspend your right to access or use any portion or all of the Service Offerings:

  • (a) Fees Incurred. You remain responsible for all fees incurred through the end of the billing cycle in which the suspension occurred. There is no refund related to prepaid services; and
  • (b) Fees Continuing. You remain responsible for any applicable fees for any Service Offerings you continue to have access to, and for fees related to in-process tasks; and
  • (c) Our Right to Suspend. Our right to suspend your access or use of the Service Offerings is in addition to our right to terminate this Agreement.

Service Termination

Term. The term of this Agreement will commence on the Effective Date and will remain in effect until terminated by you or us.

  • Servers
    • Self Managed Dedicated Server
    • Managed Dedicated Server
    • Low Cost Dedicated Server
    • Gaming Dedicated Server
    • Dedicated server for Siberian CMS
    • Shoutcast Dedicated Server
    • Flussonic Dedicated Server
    • Red5 Dedicated Server
    • GPU Dedicated Server
    • VDOPanel Dedicated Server
    • GOautodial Dedicated Server
    • VICIdial Dedicated Server
  • Servers Locations
    • Dedicated Servers in India
    • Dedicated Servers in China
    • Dedicated Servers in Russia
    • Dedicated Servers in Canada
    • Dedicated Servers in UK
    • Dedicated Servers in Turkey
    • Dedicated Servers in Japan
    • Dedicated Servers in Dubai
    • Dedicated Servers in Australia
    • Dedicated Servers in Poland
  • Hosting
    • Web Hosting
    • Reseller Hosting
    • Shoutcast Hosting
    • Online Radio Hosting
    • Shoutcast Reseller Hosting
    • Azuracast Hosting
    • Azuracast Cloud Hosting
    • Video Hosting
  • Solutions
    • Software Installations
    • Hire an Expert
    • Server Monitoring
    • Server Administrators
    • Hosting Support
    • cPanel Management
    • Plesk Management
    • AWS Management
  • Clouds & VPS
    • KVM VPS
    • DigitalOcean Cloud
    • Linode Cloud
    • Managed cPanel VPS
    • Managed Webmin VPS
    • Managed CWP VPS
    • Azuracast Cloud VPS
    • Kali Linux VPS
  • Company
    • About Us
    • Contact Us
    • How to make payments
    • Announcements
    • Documents
    • Affiliate
    • Resource
    • HR Verification
    • Branding
    • Promotions
    • Bug Bounty
Ucartz Logo

The Ucartz Online Pvt. Ltd. incorporated under the Ministry of Corporate Affairs, India [CIN: U72200KL2017PTC048470] and the GST Identification Number: 32AACCU0519P1ZA. By using this site, you signify that you agree to be bound by Ucartz TOS.

  • Blog
  • Terms
  • Privacy Policy
  • AUP
  • SLA
Copyright 2013 - 2023 © Ucartz Online Pvt Ltd. All Rights Reserved.