Web Hosting Support

To grow your business without dramatically increasing overheads. Have a support of a good quality assistant, or a team of assistants, is absolutely eminent to your on-going achievement and increase as a business owner.

Ucartz specialities have good communication skills, multi-tasking, hardworking and possess positive working attitude to satisfy all metrics in their work. They are capable to work with minimum guidance and are able to solve complex problems.

A good support is required to develop your business time and time again. We enable you to make a brighter and vigorous tomorrow. We have experts in Customer service with the flexibility to work all hours. Our specialties are an independent worker who does not need any supervision. Extremely reliable towards their work and able to learn new products or procedures quickly.

Manage large amounts of inbound and outbound chats in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile.

Regularly attend educational seminars to enhance knowledge and performance level. Meet personal/team qualitative and quantitative targets. Build sustainable relationships and trust with the customer’s account through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.