If you have an important client, friend, or just want to ensure you will receive a specific sender’s email, you need to whitelist their domain.


Step 1: Click the ‘Spam Filters’ link on the main cPanel dashboard


Step 2: Toggle the ‘Additional Configurations (for Advanced Users)’.expand the list by clicking the “Show Additional Configurations” link.


Step 3: Click the ‘Edit Spam Whitelist Settings’ Link.


Step 4: Add a New Whitelist From Item (whitelist_from)

When configuring the whitelist_from setting, you are allowed to use wildcards such as “*” and “?”. For example:

  • user@example.com — Whitelists a single specified email address
  • *@example.com — Whitelists all of the email addresses at example.com
  • ?ser@example.com — Whitelists a single character in the email address. So in this example, user@example.com would be allowed, but thisuser@example.com would not.


Once you have entered your whitelist_from item, you can either add more or click the “Update Whitelist (whitelist_from)” button.


Was this answer helpful? 0 Users Found This Useful (0 Votes)