What is a PayPal Subscription (Automatic Payment)
A PayPal Subscription (also called Automatic Payment or Billing Agreement) is a pre-authorized agreement in your PayPal account that pays your Ucartz renewal invoices automatically on their schedule. Ucartz does not pull funds manually; PayPal sends the payment based on your authorization.
How it works at Ucartz
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Open your invoice in the Ucartz client portal and choose PayPal as the payment method.
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In PayPal, choose Subscribe / Automatic Payment to create a subscription (ID starts with B-).
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PayPal confirms by email.
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Future invoices for that service are paid automatically by PayPal.
How to identify a subscription payment (in PayPal)
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Log in to PayPal → Settings → Payments → Manage Automatic Payments.
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Select “Ucartz Online Pvt Ltd.”
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Check Status (Active/Inactive), the Subscription ID (B-…), last payment, and next scheduled payment.
Or: PayPal → Activity → open the payment → Transaction type shows “Automatic Payment” or “Subscription Payment.” If not visible, look for “Billing Agreement” or “Related transactions.”
How to identify a subscription payment (in Ucartz portal)
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Log in → Billing → My Invoices.
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Open the paid invoice.
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Verify Payment Method is PayPal and note the PayPal Transaction ID.
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You can match that Transaction ID with the payment shown in your PayPal Activity.
How to track a subscription payment
Using PayPal: Manage Automatic Payments → select Ucartz → view last payment and next schedule → open linked payment for details.
Using Ucartz: Open the invoice in My Invoices → confirm it shows Paid → match the Transaction ID with the one in PayPal.
Note: Allow 15–30 minutes for PayPal to notify our portal.
How to cancel a PayPal subscription
Cancelling stops future automatic payments. It does not cancel your Ucartz service.
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Log in to PayPal → Settings → Payments → Manage Automatic Payments.
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Select “Ucartz Online Pvt Ltd.”
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Click Cancel (Cancel Automatic Payments) and confirm.
After cancellation, you must pay future invoices manually in the Ucartz client portal.
Common scenarios and fixes
- Payment completed in PayPal but invoice still unpaid:
Wait 15–30 minutes, then refresh the invoice.If it still shows unpaid, please open a billing ticket using the link below and include your invoice number, PayPal Transaction ID, and the PayPal email used. Submit Billing Ticket - Duplicate subscriptions:
Open PayPal → Manage Automatic Payments, cancel the older or duplicate one, and keep only one active. - Subscription paid after service was cancelled:
Open a billing ticket and provide the Transaction ID and service details for review. Submit Billing Ticket - Plan or amount changed but old subscription still charged:
Cancel the old subscription in PayPal, then create a new one when paying your next invoice.
Frequently Asked Questions
- Does Ucartz charge my PayPal directly?
No. Ucartz never charges your PayPal account manually.If you have created a PayPal Subscription, then PayPal will automatically send the payment to Ucartz based on your subscription authorization.Without an active PayPal subscription, payments must be made manually through the Ucartz client portal.
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How can I confirm auto-payment is active?
Log in to PayPal → Settings → Payments → Manage Automatic Payments → “Ucartz Online Pvt Ltd” should show Active. - Can I have multiple subscriptions with Ucartz?
Yes, but it’s not recommended. Keep one active subscription per service. - What happens after I cancel my subscription?
Your service stays active, but you’ll have to pay future invoices manually. Auto-payment stops immediately. - I was double-charged—what should I do?
This can happen if both a manual payment and a subscription payment were made for the same invoice.Please open a billing ticket with details and we’ll review it. Submit Billing Ticket
