How We Built a Scalable WebRTC Call Center for a Remote BPO Sales Team (VICIdial Case Study)
Focus: VICIdial implementation, WebRTC calling, remote sales team solution Industry: BPO (Business Process Outsourcing) / Call Center Operations Key Technologies: VICIdial, Asterisk 18, PJSIP, WebRTC, ConfBridge, Let’s Encrypt SSL Remote call centers face a critical challenge: deploying agents across locations…
