Due to the company's vacation trip this Month (July 2022), the Ucartz Billing office will be closed, as shown below:
JULY 17 -25 (Limited Support Available)
Limited billing service will be provided from Sunday (17th) July 2022 to Monday (25th) July 2022. The typical Billing/Business operations will be resumed on Tuesday(26th) July 2022.
Our 24-hour technical support will be available as usual during the vacation period.
Please note that our sales/billing and Shoutcast Support Team is working on reduced hours over the vacation period. You may see longer than usual response times. Thank you in advance for your patience while our team takes a well-deserved break!
For non-urgent issues, please consider searching our knowledge base for solutions to frequently asked questions.
The expected impacted assessment is as follows:
- Resellers and customers may experience higher response times than usual.
- Some orders may be kept on pending mode for manual approval till the billing team is available.
- Live Chat support will not be available during this period.
We apologise for any inconvenience that may be caused during this period.
Stay safe and be kind,
Team Ucartz :)