If you have an important client, friend, or just want to ensure you will receive a specific sender’s email, you need to whitelist their domain.
Step 1: Click the ‘Spam Filters’ link on the main cPanel dashboard
Step 2: Toggle the ‘Additional Configurations (for Advanced Users)’.expand the list by clicking the “Show Additional Configurations” link.
Step 3: Click the ‘Edit Spam Whitelist Settings’ Link.
Step 4: Add a New Whitelist From Item (whitelist_from)
When configuring the whitelist_from setting, you are allowed to use wildcards such as “*” and “?”. For example:
- firstname.lastname@example.org — Whitelists a single specified email address
- *@example.com — Whitelists all of the email addresses at example.com
- ?email@example.com — Whitelists a single character in the email address. So in this example, firstname.lastname@example.org would be allowed, but email@example.com would not.
Once you have entered your whitelist_from item, you can either add more or click the “Update Whitelist (whitelist_from)” button.